Ford and Bosch have partnered together to create a new virtual reality training tool. This new virtual reality training segment will be used to train technicians across the country on how to properly service and repair the all-electric Mustang Mach-E without needing a physical model to learn on.


“Technicians will be immersed in a simulated and gamified world, meaning they won’t need to rely on actual Mustang Mach-E vehicles to learn about its components, including the electric SUV’s new high-voltage system,” said Dave Johnson, director of Ford service engineering operations. “This new virtual reality training tool allows technicians to understand the components and steps required to service these high-voltage systems, then confidently perform diagnostics and maintenance.”


Through the virtual simulations, a technician will learn how to diagnose any issues related to the Mach-E’s high-voltage system and how to repair it. This includes how to remove and install the main battery as well as how to service the battery pack itself.


This is only the beginning of how virtual reality can be used to train technicians. Bosch is also working on future extensions so technicians can utilize virtual reality to enter the vehicle and navigate through modules as if they were walking through rooms to learn the system. By creating a system where technicians can navigate between modules, allows them effectively identify the issue that needs to be repaired.


“The virtual reality training solution is about new technology that builds efficiency,” said Geoff Mee, director of operations for Bosch. “By improving the diagnostic process, technicians are able to perform maintenance and make repairs faster and more easily.”


Bosch first created a prototype of the concept for automotive service training via virtual reality in 2019. They tested it with instructors, technicians, and college students before moving forward. Ford Motor Company is the first automaker to pilot the program in its service technician powertrain repair course. Ford hopes to expand the technology in the future to train service technicians on additional vehicles besides the Mustang Mach-E.


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